Better training for its client service agents tops the list of improvements that the Charities Directorate of Canada Revenue Agency has implemented over the past four years. The Directorate reports progress in other areas too, including a suite of online resources to help small and rural charities with compliance issues.
Fraser Green has a no-nonsense approach to strategy - get it down to one sentence, then decide how you'll do it, measure it and pay for it. If you need a fresh approach to strategic planning, you'll find it in his monthly dose of wisdom for Hilborn Charity eNEWS readers.
What's the connection between your charity's freebie address labels and the real change you make in people's lives? Does a tote bag tell your story any better, or keep your donors engaged? There's a better way. Jonathon Grapsas profiles an organization that found a deeply meaningful donor premium. 
